Everything you need to know about our products and services.
We offer same-day delivery for orders placed before 2 PM. Standard delivery takes 1-3 business days depending on your location.
Currently, we deliver within the local metropolitan area. We are working on expanding our delivery zones. Contact us for special arrangements.
Yes! Once your order is dispatched, you will receive a tracking link via email. You can also track your order on our Track Order page.
Delivery is complimentary on orders over $150. For orders under $150, a flat delivery fee of $15 applies within our standard zone.
Absolutely! We specialize in bespoke celebrations. You can customize colors, messages, sizes, and arrangements. Book a consultation for complex requests.
We use premium, biodegradable latex balloons, sustainably sourced flowers, and luxury packaging materials. Quality and sustainability are our priorities.
For standard orders, same-day is possible. For events and large installations, we recommend booking at least 2 weeks in advance.
Yes! Our team provides full on-site styling for events. This includes setup, styling, and post-event takedown. Book a consultation to discuss your needs.
Consultations can be booked online or in-store. We discuss your vision, event details, budget, and preferences to create a tailored proposal.
Yes, we offer dedicated corporate packages for employee appreciation, client gifting, brand events, and office celebrations. Contact us for volume pricing.
Due to the perishable nature of our products, we cannot offer refunds on delivered items. However, if you are unsatisfied, please contact us within 24 hours and we will make it right.
In the rare event of damage during delivery, please send us a photo within 2 hours of receipt. We will arrange a replacement or full refund immediately.
You can reach us via email, phone, WhatsApp, or through the contact form on our website. Our team responds within 1-2 hours during business hours.